![]() Original review: Jan. 4, 2019 I called at 3:30 pm to troubleshoot a problem with their direct deposit payroll processing. This was my 4th call in 4 weeks. I was still on the phone with them at 6:30 pm as there were errors on their end of things and not our file. At approximately 6:20 pm while in the middle of sending payroll service data it was stuck at 99% completion. The tech had clicked ok on an error that popped up which is what initiated the processing. When the tech grew quiet I said, 'Are you still there?' He said 'yes we are almost done'. At 6:30 p.m he left the conversation and the process without saying anything. Microsoft outlook 2016 for mac web login required https. I went to call QB back only to get an automated message saying they were closed and to call back at regular office hours. The processing is still not complete and sitting at 99%. Original review: Jan. 3, 2019 On Dec 7th I contacted QuickBooks Sales department to purchase QuickBooks online. I currently have QuickBooks online through a third party. QuickBooks Desktop system requirements. This will ensure that QuickBooks is compatible with your setup and will help avoid problems when you start using the program. Minimum system requirements for Mac. QuickBooks for Mac 2016 R5 or earlier- Mac OS 10.10.2 (Yosemite), Mac OS 10.11 (El Capitan). I advised the sales rep. I wanted to switch from the third party’s QuickBooks online and go to our own purchased one, but our concern is the historical data transferring. The person said QuickBooks will transfer all the data once system bought, I proceeded to purchase QuickBooks online and full payroll services. Once I was onboarded and did most of the information transfer myself, I was told to contact payroll support for the transfer of payroll reports. I was assigned to Daphne in payroll. I was told she will have payroll up to run on Dec. I called before the 19th to finalize I was then assigned to Nicole ** that told me Daphne had done nothing with my account and that data services would have to be involved to do the transfer of historical data. ** did get the test transaction done but told me we would not be able to set up the payroll account until the New Year. I asked if the reports from the previous years were transferable, she indicated, 'Yes. Call me on the beginning of the year and we will get it all set up.' Today I called in to start the transfer of payroll history. After a discussion with Nicole I was told it cannot be done. I asked to speak with a manager and Shannon claims to be a manager. Got on the phone in an extremely rude tone and stated to me that QuickBooks only cares about current year and current reports and all my historical information was not going to be transferred. I advised I was told in sales, support, and on-boarding that we definitely will get all the reports. Shannon say she is sorry but is not going to be done. My main concern is firstly I am transferring from QuickBooks online to QuickBooks online and the information is not able to move to my new set up? Secondly, I was told along the way this was indeed possible which lead me to buy the system and now I am being told it cannot? I would like more consideration to my concerns and an explanation as to why it cannot be transferred coming from QuickBooks online. Lastly Shannon in management was extremely rude and condescending when I was the customer. Lied to and she did not take into consideration 2 people in her very department lied straight to me and did not uphold to what they were saying could be done. Original review: Dec. 27, 2018 Latest frustration with this company has taken me over the edge and convinced me to cancel my subscription entirely. Quick Breakdown: 1. Client paid me by credit card for services to be rendered based on industry standard pre-payment/lead-time agreement laid out in invoice. QB generates what, in hindsight, seems to have been an automatic email to me stating 'Your money is on the way'. Prompting me to consider the payment processed, and begin production, sourcing and incurring costs related to manufacturing of goods. Risk management team flagged the payment and refused to transfer the funds to my bank - requesting that I return the funds to customer. Funds were unable to be refunded smoothly because it was a multi-line invoice (product + shipping costs separated) (annoying technical problem to take note of).
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